Privacy Policy

Thank you for visiting www.centeneuk.co.uk (the “Site”). At Centene UK Limited (“Centene UK”), your privacy is important to us. We are aware of the privacy concerns users or other visitors who visit this Site may have. And we want you to know that Centene UK respects your privacy and is committed to safeguarding and protecting your privacy in connection with the processing of personal information. This Privacy Policy contains important information regarding Centene UK’s privacy practices with respect to personal information. We encourage you to read this Privacy Policy in its entirety to better understand Centene UK’s privacy practices.

1. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to our processing of “personal information,” by which we mean personal information or data that we receive and record that identifies, or can be used by us or on our behalf to identify, an individual. Personal information does not include “Usage Data,” which we define as encoded information, aggregate information, anonymized information, or information that is publicly available and not combined with non-public personal information. Centene UK adheres to its privacy obligations under applicable law, including the UK Data Protection Act 1998 and the EU Data Protection Directive 95/46/EC. To process personal information as described above, we rely on the following legal bases:

  • Performance of a Contract. The use of your personal information may be necessary to perform a contract that you have with us. For example, if you use our services, we’ll use your information to carry out our obligations under the contract that we have with you.
  • Legitimate Interests. We may use your personal information for our legitimate interests, such as providing you with the best content for the Site, to improve and promote our products and services and the content on our Site, and for internal security, trend analysis, system administration, traffic assessment, and legal purposes.

2. COLLECTED INFORMATION

We collect a limited amount of information in connection with the use of the Site. The following is a description of what information is collected:

Registration Information. We do not collect registration information. Visitors to our Site are not required to register in order to access the information on our Site. There may be third party features of our Site, which could require a separate registration. In that case, you should review the applicable privacy policies of these third party features before providing any of personal information via our Site. Centene UK is not responsible for any actions or policies of such third parties.

IP Addresses. Our Site may use Internet Protocol (“IP”) addresses. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, web servers can identify your computer by its IP address. In addition, web servers may be able to identify the type of browser and/or type of computer you are using. Centene UK collects IP addresses and related information for the purposes of internal security, trend analysis, and system administration, to assess the traffic on the Site, to report aggregate information to our advertisers, and to maintain and make improvements to the Site. We do not link IP addresses to personal information, but we can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with this Privacy Policy or our Terms and Conditions, to protect the Site, users, or other visitors, or to comply with applicable laws.

Use of Cookies. Like many websites, our Site may use “cookies.” A cookie is a small information file that some websites transfer to a user’s hard drive. We may use cookies to improve a user’s experience on our Site, for example, to personalize features of the Site, to analyze the traffic on the Site, to better understand visitor usage of our Site, and to maintain and make improvements based on the information we collect. If we use cookies, you will be provided with clear notice that use of our Site involves cookies. The use of cookies has become standard practice for websites, but whether you choose to accept or decline these cookies is entirely up to you. Most browsers are initially set up to accept cookies. You may set your browser to reject cookies and to let you know when a cookie is being placed on your computer. If you refuse cookies, you may not be able to use some of the functionality of our Site. Other third parties associated with the Site may also use cookies in connection with the services and websites to which this Site links. We do not control these cookies.

Web Beacons. Web beacons are small files that communicate with third parties and are embedded in web pages, ads, or in promotional communications. We may use web beacons to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns of our visitors. You can disable the ability of web beacons to store cookie information by declining cookies. Our web beacons do not collect, gather, monitor, or share any personal information about visitors to our Sites. They are merely designed to compile usage data, which we define as aggregate information, anonymized information, or information that is publicly available and not combined with non-public personal information.

Other Technologies. Examples of other technologies we may use to provide better service when visitors come to the Site include:

  • Web Session Variables. Information that is passed from one web URL to another as you browse.
  • Browser plug-ins/add-ons. Additional web components that may need to be installed to enable certain web features on the Site. You have the option not to install these components.

3. WHO COLLECTS THIS INFORMATION

Centene UK collects the information described above via the Site. In the case of third party features such as advertising, co-branded areas, or links to other websites, such third parties may also collect information. You should review the applicable privacy policies of these third parties before providing personal information. Centene UK is not responsible for any actions or policies of such third parties.

4. HOW COLLECTED INFORMATION IS USED

Generally, Centene UK uses collected information to learn more about how visitors use the Site and to measure areas of interest. This allows Centene UK to build features and functionality that will enhance the Site experience. We might also use this information when we feel it is necessary to enforce compliance with this Privacy Policy or our Terms and Conditions, to protect the Site, our users or other visitors, or to comply with applicable laws. Usage data may also be used to help us administer and maintain the Site, study traffic patterns to the Site, report aggregate or anonymized information to third parties, and generally learn about user behavior on the Site.

Government Authorities and Litigation. Sometimes a law, court order, or other judicial or administrative process requires us to provide information to a government authority or party to a private lawsuit. We will provide the information that we in good faith believe is required to comply with the law, order, or other process. While Centene UK will only provide such information that we in good faith believe is required to comply with the law, order, or other legal process, we may disclose certain personal information if:

  • The UK Information Commissioner’s Office (“ICO”) requests it;
  • National security or law enforcement requirements mandate it;
  • We are required to bring, or defend against, litigation or any regulatory proceeding between, or relating to, you and us; and
  • We have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, visitors, or users of the Site, or anyone else who could be harmed by such activities.

5. WITH WHOM THE INFORMATION MAY BE SHARED

We do not disclose any personal information to third parties.  The only scenarios under which we would disclose personal information to third parties are as follows: (1) the ICO requests it; (2) national security or law enforcement requirements mandate it; (3) we are required to bring, or defend against, litigation or any regulatory proceeding between, or relating to, you and us; or (4) we have reason to believe that disclosing such information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users, visitors, or users of the Site, or anyone else who could be harmed by such activities.  If at some point in the future time, we wish to disclose your personal information outside of the above scenarios, we will only do so with your consent.

6. CHOICE

You have choices about whether we use your personal information to communicate with you and, if we do communicate with you, what form that communication takes. We will use your personal information only as described in this Privacy Policy. If you wish for us to stop using your personal information for any of the uses described above, simply write to us at the address provided in our Contact Information below or contact our Privacy Manager at COMPLIANCE@CENTENE.COM and provide us with the details of your request. We will respond in a timely manner to your request.

7. LINK TO OTHER SITES

Our Site may contain links to websites operated by others whose privacy practices are different from Centene UK’s. This Privacy Policy does not apply to any information collected from you through such links or that you may provide on the websites you reach by utilizing those links. Centene UK is not responsible for the content or privacy practices of websites linked to the Site or any other Centene UK-sponsored websites that are not designed and developed by Centene UK. You are encouraged to use common sense when using our Site and review the privacy practices of each website you elect to visit before submitting any personal information.

Please be advised that if you disclose personal information through discussion forums, message boards, chat rooms, or blogs whose access is provided by Centene UK, this information may be collected and used by others. We do not monitor these public spaces and take no responsibility for the security or confidentiality of any information posted thereon.

8. SECURITY PROCEDURES WE USE

We deploy a combination of reasonable and appropriate physical, technical, and administrative safeguards to protect against the loss, misuse, unauthorized access, disclosure, tampering, alteration, and unauthorized destruction of any personal information. We follow generally accepted security standards in our operations to protect the security of personal information, both internally and from outsiders, and to ensure the integrity of the personal information we process, taking into account the relative risks involved and the nature of the personal information in question. Unfortunately, with any transmission over the Internet, there is always some element of risk involved with personal information. If you have any questions about the security procedures Centene UK maintains or Centene UK’s privacy practices, you can contact our Privacy Manager at COMPLIANCE@CENTENE.COM. We will respond in a timely manner to your request.

9. VISITING OUR SITE FROM OUTSIDE THE UNITED STATES

If you are visiting our Site from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States where some of our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country, but please be assured that Centene UK does take steps pursuant to applicable law to ensure that your privacy is protected. By using our Site, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Privacy Policy, including those outside the UK.

10. UPDATES TO THIS PRIVACY POLICY

We reserve the right to revise or update this Privacy Policy in the future, consistent with the requirements of applicable law. The “Effective Date” at the top of this Privacy Policy reflects the inception date of this policy and going forward will reflect the date of last revision of this policy. The most current version of the Privacy Policy can be reviewed by clicking on the “Privacy Policy” link located at the bottom of each of our pages associated with the Site. We encourage you to periodically review this link (as well as the link for our Terms and Conditions) for the latest information on our privacy practices. Any update to this Privacy Policy will become effective when we post the revised Privacy Policy on our Site. Keep in mind that your continued use of our Site means that you accept the privacy practices summarized in this Privacy Policy and consent to all actions that are consistent with and described in this Privacy Policy.

11. POLICY REGARDING CHILDREN

The Site is not directed to children under the age of sixteen (16), and we do not seek, nor do we knowingly process, personal information from children under the age of sixteen (16).  If you think that we have processed personal information from a child under the age of sixteen (16), please contact our Privacy Manager immediately at COMPLIANCE@CENTENE.COM and we will delete or destroy such information as soon as reasonably possible.

12. CONTACT INFORMATION

If you have questions about Centene UK’s Privacy Policy, our privacy practices, or any other aspect of privacy and security of your personal information, please send an email to our Privacy Manager at COMPLIANCE@CENTENE.COM. You may also write us at:

Centene UK Limited

Attn: Privacy Manager

7700 Forsyth

St. Louis, MO 63105

USA