Effective May 2018
Thank you for visiting www.centeneuk.co.uk (the “Site”). At Centene UK Limited (“Centene UK”), your privacy is important to us. We are aware of the privacy concerns that users who visit this Site may have. And we want you to know that Centene UK respects your privacy and is committed to safeguarding and protecting your privacy in connection with the processing of personal information. This Privacy Statement is designed to inform you of the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Types of personal data we collect and how we collect it
You may give us personal data about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise in relation to the website. This can include information you provide when you use the Contact function and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
Apart from the information you provide in email through the “Contact” function, the IP address of the device you use to access this site, and your correspondence with us we do not collect any personal data about you.
How we use your personal data
We use the personal data you give us to:
- provide you with the information that you request from us;
- respond to comments that you provide to us; and
- resolve any issue you report in connection with our site.
We may use your personal data for purposes other than the ones listed above. Should this be the case, we will inform you of the purpose in accordance with applicable laws.
Our Lawful basis for processing your personal data
We are committed to only using your personal data to the extent permitted by applicable law. We will only process your personal data where it is necessary for our legitimate business interests of communicating with our customers and improving our services and our website.
In making this determination we have considered your rights under European data protection laws and balanced them against our legitimate interests. If you have any queries, you can contact us at: COMPLIANCE@CENTENE.COM.
Disclosure of your personal data
We may share your personal data (on the firm understanding that this information will be kept confidential) with any member of our group in the European Economic Area (“EEA”) for the purposes listed above.
We may also share your personal data with our parent company, Centene US, who hosts this website, or in connection with the establishment, exercise or defense of legal claims.
We require all third parties who process personal data on our behalf to respect the security of your personal data and to treat it in accordance with their contractual obligations and applicable law.
Other than as set out above we will not share your personal data with any third parties, save where we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
This website is hosted in the US by our parent company Centene US and your personal data may be transferred to the US as part of the operation of the site. We take steps to ensure that, when we transfer your personal data outside the EEA, we have adequate safeguards in place in line with applicable data protection laws. For more information about this protection, please contact us at COMPLIANCE@CENTENE.COM.
We keep your personal data for as long as it is needed to achieve our purposes listed above, as well as for the amount of time necessary to meet any legal requirements.
We have put up in place appropriate technical, physical and administrative security measures to correct and prevent unauthorized access, loss, destruction, falsification, and disclosure of personal data, as well as the appropriate processes to address such risks. The goal of these measures is to maintain our data protection standards and to ensure we have the necessary safeguards for the processing of personal data.
Access is limited to a ‘need to know basis’ to enable services to be provided to you. Our privacy safeguards are monitored and strictly enforced.
We do not process your personal data for any marketing purposes. Should this change we will notify you in accordance with applicable laws.
Automated decision-making takes place when an electronic system uses personal data to make a decision without human intervention.
We do not make automated decision processing your data, including profiling. Should this change we will notify you in accordance with applicable laws.
You have the following rights in relation to the personal data that we hold:
- Right of access
You can request details of your personal data that we hold. We will confirm whether we are processing your personal data and we will disclose supplementary information including the categories of data, the sources from which it originated, the purpose and legal basis for the processing, and the expected retention period, subject to the limitations set out in applicable laws and regulations. We will provide you free of charge with a copy of your personal data, but we may charge you a fee to cover our administrative costs if you request further copies of the same information.
- Right of correction
We will comply with your request to correct incomplete or inaccurate parts of your personal data, although we may need to verify the accuracy of the new information you provide us.
- Right to be forgotten
At your request, we will delete your personal data promptly if:
- it is no longer necessary to retain your personal data;
- you object to the processing of your personal data and there are no overriding legitimate grounds for such processing;
- the personal data was processed illegally; or
- the personal data must be deleted for us to comply with our legal obligations.
We will decline your request for deletion if processing of your personal data is necessary:
- to comply with our legal obligations;
- in pursuit of a legal action;
- to detect and monitor fraud; or
- for the performance of a task in the public interest.
- Right to restrict processing of your personal data
At your request, we will limit the processing of your personal data if:
- you dispute the accuracy of your personal data;
- your personal data was processed unlawfully and you request a limitation on processing, rather than the deletion of your personal data;
- we no longer need to process your personal data, but you require your personal data in connection with a legal claim; or
- you object to the processing pending verification as to whether an overriding legitimate ground for such processing exists.
We may continue to store your personal data to the extent required to ensure that your request to limit the processing is respected in the future.
- Right to data portability
At your request, we will provide you free of charge with your personal data in a structured, commonly used and machine-readable format, if you provided us with the personal data;
- Right to object
Where we process your personal data based upon our legitimate interest, you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms. We will comply with your request unless we have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defense of legal claims.
If you wish to contact us in connection with the exercise of your rights listed above, please email us at COMPLIANCE@CENTENE.COM. We will respond to your written request as soon as possible and no later than 30 days from receiving it. Unless stated otherwise, we will not charge you any fee in connection with the exercise of your rights. In so far as it is practicable, we will notify the recipients of your personal data of any correction, deletion, and/or limitation on processing of your personal data.
- Right to complain to a supervisory authority
If you are not satisfied with our response, you have the right to complain to or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction.
Changes to our Privacy Statement
This Privacy Statement may be updated to reflect changes to our personal data processing policy. In the event there is material change to this Privacy Statement we will inform you via our website.
Centene UK Limited
Attn: Privacy Manager
St. Louis, MO 63105